Downing Street Doors recommend that all customers please read these terms and conditions carefully before placing any orders on our website. Once you tick the terms and conditions box at the basket, you are understood to have read and accepted these terms and conditions. If you have placed your order via the telephone, or in store you have agreed to these terms and conditions.
We reserve the right to change prices, specifications and displayed information without prior notice. Whilst every effort is made to ensure that products are shown as true to life as possible, information including images/descriptions/specifications/pricing can only be as accurate as the website, user hardware and user software allows. Please note, all door utilise a standard 1981x762x35mm (78"x30") door in the product image. This is an industry standard and some slight variation may occur in design for smaller or larger sizes.
In the unlikely event that there is a problem with the stock of an item you have ordered, we reserve the right to send you a like for like product of a higher value as an alternative. If there is no like for like product we can send, we will contact you to discuss this and make every effort to help find you a suitable alternative option instead, if you wish for us to do so. Failing this you will of course be entitled to a full refund.
Due to the nature of our products, we often drop ship items direct from supplier. This means we rely upon regular stock updates from our suppliers to ensure our website is as accurate as possible. To avoid disappointment at the checkout, we always recommend you contact us before placing your order and we will be more than happy to check the stock of any items you wish to purchase.
All products on our website are priced in pounds sterling (unless an alternative currency is chosen) and include UK VAT at the current rate.
Our website contains a huge number of top quality products and despite our best efforts there is always a small possibility that some goods may contain errors. Whilst we make every effort to ensure that mistakes are kept to a minimum, our products are hand-priced, to ensure we offer unbeatable value, but this means there is also room for human error.
The price of any products will be as quoted in your order acknowledgement email, except in cases of obvious error. If a product is incorrectly priced on the website, then we will contact you to notify you of the error, offering a solution to the issue. Where a product's correct price is lower than the price displayed on the website, we will charge the lower amount and reimburse the funds back to your account when dispatching the goods to you. If a product's correct price is higher than the price displayed on the website, then we will contact you with an offer to pay the remaining amount, or will reject the order and reimburse all funds back into your account.
Only one discount code is applicable per order This applies to all running discount codes on the website.
Payment for all goods can be made by credit or debit card, bank transfer, PayPal or cheque. Please contact us if you wish to pay by bank transfer or cheque and we will be able to provide full details on how to do so.
Please do not email your card details to us. Nobody from Downing Street Doors will ever request details via an email and we are not responsible for the security of your details if they are sent this way. The security of your details is very important to us.
If we suspect an order to be fraudulent in any way, then we reserve the right to reject the order. We cannot refund any orders which are flagged by our system as fraudulent and will forward all details to the relevant authorities.
Credit card and Identity fraud is illegal and will lead to prosecution in all cases.
Your card will be debited when your order is placed, as is the case with most other online and high street stores. These funds are subject to the banking system and though we do not receive the funds immediately, we will still honour the order and arrange for dispatch in line with the product lead times on site. In the unlikely event that we are unable to supply any item, you will be entitled to a full refund to your card for the full value of the order.
As part of our Price Match Guarantee, we will beat any genuine price for our products that you find for sale anywhere else online. Please see our Price Promise for full details.
We always endeavour to dispatch goods so that delivery can be made within the agreed time frame, but cannot be held responsible for factors affecting delivery, which can sometimes be beyond our control. Please allow up to a maximum of 28 working days for delivery to be made.
For full details on delivery, please see our Delivery Service page.
If your order is faulty on arrival, you will be entitled to an exchange, replacement or a full refund upon confirmation that there is a fault. Where necessary, we will arrange to collect the faulty items and replace as quick as possible.
All of our orders have a 30 day money back guarantee as standard. You have the right to cancel without giving a reason for 30 days from the point when you receive your full order.
All refunds must be returned via the original payment method. Please allow up to a maximum of 7 Days for the funds to return to your account. We offer full terms and conditions on any returns/cancellations and refunds on the Returns & Refunds page.
Downing Street Doors reserves the right to vary these terms and conditions of sale from time to time.
www.downingstreetdoors.co.uk is a site owned & operated by Downing Street Doors Limited. We are registered in England and Wales under company number 10062928 and our registered office is;
Downing Street Doors Ltd
79 Roseville Road